Limited Lifetime Warranty Policy

1. WHO IS COVERED
   TOP TEN IMPORTS, LLC (herein collective referred to as "importer") warrants only to the original consumer purchaser (hereinafter "owner") of the heater so long as he or she continuously occupies the single family dwelling in which this heater is initially installed for the period specified below.  This warranty is not transferable.  The warranty is restricted to the heater used in a single-family residence in the United States of America.  This warranty is void if the heater is used in a commercial, multi-family or industrial application.
2. WHEN IT IS COVERED
   The heater is warranted only when it is installed, operated and maintained in accordance with the printed instructions accompanying the heater.  A heater should be installed in such a manner that, heat will not cause damage to the area in which it is installed.  For detailed instructions read the manual accompanying the heater and review drawings in the manual.
3. WHAT THE IMPORTER WILL DO AND THE PERIOD OF COVERAGE

(1)        Limited Lifetime Warranty For Inner Heating Element - If the inner heating element fails after the original installation  within one year of the date of purchase, Owner shall ship the heater back to Importer at owners expense and importer shall replace heating element and return heater.  Should the element fail after the standard warranty terms have expired and for the remaining lifetime of the unit,  the Importer shall send owner a new heating element at no additional charge. 

(2)       Component Part  - If any component part proves to Importer's satisfaction to be defective in material or workmanship within one (1) year of the date of purchase, the owner shall ship the heater back to Importer at Owners expense and the defective component shall be replaced by Importer

(3)       Return of Defective Heater and Component Parts -.Importer reserves the right to examine the alleged defect in the heater or component part(s), and it will be the Owner's obligation (See paragraph d.5) to return the heater and/or component part(s) to the Importer.

(a)       When returning a heater it must include all component parts, original packaging, manuals and remote.

(b)       When returning component part(s), they must be individually tagged and identified with the heater's product number ,model number, serial number and date of purchase.

(c)        Importer reserves the right to replace a defective heater if it is determined that the returned heater is non-repairable. The Owner will be furnished with a replacement heater of comparable capacity that is similar to the returned heater, or a replacement model of Importer's choice.  A prior authorization number must be obtained from the Importer before returning the heater.

(4)       This warranty and the provisions hereof shall only apply if the Owner is within thirty (30) days of purchase of the heater and has registered the heater with the Importer.  Registration forms and information are attached hereto.

1. D.         WHAT THIS WARRANTY DOES NOT COVER

(1)       THE LIMITED WARRANTY STATED HEREIN IS IN LIEU OF ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED (WHETHER WRITTEN OR ORAL), INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

(2)       THE IMPORTER SHALL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTIGENT DAMAGES OR EXPENSES ARRISING DIRECTLY OR INDRECTLY FROM ANY DEFECT IN THE HEATER OR THE USE OF THE HEATER.

(3)       Importer shall not be liable for any damage arising, directly or indirectly, from any defect in the heater or component part(s) or from its use.

(4)       Importer shall not be liable under this warranty and this warranty shall be void and have no effect if the following event occur:

(a)       The heater or any of its component parts have been subject to misuse, alteration, neglect or accident; or

(b)       The heater has not been installed in accordance with the applicable local building code(s) and/or regulations or in their absence, with the latest issue of the National Electric Code; or

(c)        The heater is not installed, operated and maintained in accordance with the printed instructions; or

(d)       The heater is installed outdoors (this heater is intended only for indoor use); or

(e)       The heater is converted, or is attempted to be converted, from one voltage or wattage to another; or

(f)        The heater or any of its components are cosmetically damaged do to negligence from a third party; or

(g)       The heater or any of its component parts fail because of fire, floods, lightening, or any other act of God.

(5)       Except when specifically prohibited by the applicable state law, the Owner, and not the Importer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the heater or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product.  Such charges may include, but are not necessarily limited to:

(a)       All freight, shipping, handling and delivery costs of forwarding a new heater or replacement part(s) to the owner.

(b)       All costs necessary or incidental in removing the defective heater or component part(s) and installing a new heater or component part(s), and

(c)        All costs necessary or incidental in returning the defective heater or component part(s) to a location designated by the Importer.

(6)       The terms of the Limited Lifetime Warranty cannot be modified by any person, whether or not he/she claims to represent or act on the behalf of the Importer.

1. E.         HOW STATE LAW MAY RELATE TO THIS WARRANTY
   Some States do not allow limitations on how long an implied warranty lasts therefore the above limitation may not apply to you.  Similarly, some States do not allow the exclusion or limitation of incidental or consequential damages, therefore the above limitation or exclusion may not apply to you.  Further, this warranty gives you specific legal rights and you may also have other rights, which may vary from State to State.
2. F.         HOW THE ORIGIONAL OWNER CAN MAKE A WARRANTY CLAIM

(1)       The Owner should submit the warranty claim directly to Importer's Warranty Claims Department at the address listed above. If valid, the Importer will arrange for the handling of the claim, will give the owner an authorization number which must appear on both sides of the original box of the returned heater in bold, legible writing as well as on any document presented for warranty claims. The heater must be returned by owner at owners expense in its original packaging along with all of the manuals and accessories that were included therein.

(2)       Whenever any inquiry or request is made, be sure to include the heater's product number, model number, serial number, date of purchase, date of installation, and location of installation.